1. OVERVIEW

MTE Solutions ('we', 'us', 'our') operates the TravelMate mobile application ('the App'). This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable Western Australian law.

By using TravelMate you agree to the collection and use of your information as described in this Policy. If you do not agree, please do not use the App.

2. WHAT INFORMATION WE COLLECT

• • Display name and account credentials (email address, password hash) when you register.
• • Chat messages you send within a group.
• • Location labels you attach when tagging a position ('Campsite', 'Fuel stop', etc.).
• • Fridge configuration settings (name, alarm thresholds) you save to the server.

• • Precise GPS location (latitude, longitude, accuracy, speed, bearing) — collected continuously in the foreground and background while location sharing is active and you have given consent.
• • Journey breadcrumb trails (sequences of GPS points recorded while travelling).
• • Fridge telemetry transmitted over Bluetooth: temperature, battery percentage, battery voltage, operating mode and setpoint. Stored on our server periodically (approximately once per minute).
• • Device identifiers required by the Android platform for push notifications.
• • Basic app usage logs (errors, crash reports) used to diagnose problems.

• • We do not collect your contacts, photos, microphone input, or any data outside the App.
• • We do not collect financial or payment information.
• • We do not use advertising SDKs or sell your data to third parties.

3. WHY WE COLLECT THIS INFORMATION

We collect and use your personal information only for the purposes set out below:

• • To provide the core App functionality — sharing your location with your travel group, displaying group members on the map, and delivering chat messages.
• • To store your journey history so you can review past routes.
• • To monitor fridge temperature and send alarm notifications to your group when a threshold is exceeded.
• • To manage your account, group membership and invitations.
• • To diagnose errors, improve reliability, and fix bugs.
• • To respond to support requests you send to us.

We will not use your personal information for any other purpose without first obtaining your consent.

4. LOCATION DATA — SPECIAL NOTICE

TravelMate collects precise, continuous GPS location data because sharing your position with your travel group is the primary function of the App.

• • Location collection only begins after you explicitly consent on-screen.
• • You can withdraw consent at any time in Settings → Location Sharing. Withdrawing consent stops new location updates from being sent; previously stored locations are retained until you request deletion.
• • Background location is collected while the App's foreground service is running. A persistent notification is shown whenever background collection is active.
• • Your location is visible only to members of your active group. It is never shared outside the group or sold to third parties.

5. HOW WE STORE AND PROTECT YOUR INFORMATION

• • All data is transmitted over HTTPS (TLS 1.2+) between the App and our server.
• • Our server is hosted within Australia and protected by firewall rules and access controls restricting access to authorised personnel only.
• • Passwords are never stored in plain text. Authentication tokens are short-lived JWTs stored in encrypted device storage.
• • Bluetooth communication with your fridge occurs entirely on-device and is not transmitted to any third party.
• • We regularly review our security practices and update them as appropriate.

No method of transmission or storage is 100% secure. In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

6. DISCLOSURE OF YOUR INFORMATION

We do not sell, rent or trade your personal information. We may disclose your information only in limited circumstances:

• • To other members of your travel group — only the information necessary for group functionality.
• • To service providers who assist us in operating the App, bound by confidentiality obligations.
• • Where required or authorised by Australian law.
• • With your explicit consent for any other purpose.

We do not disclose personal information to overseas recipients unless we have taken reasonable steps to ensure they comply with the APPs.

7. DATA RETENTION

• • Account data: retained until account deletion.
• • Location history: retained for 90 days then automatically purged, unless saved as a named Journey.
• • Journey breadcrumbs: retained until you delete the journey.
• • Chat messages: retained for 30 days then automatically purged.
• • Fridge telemetry: retained for 30 days then automatically purged.
• • Crash / error logs: retained for 14 days.

8. COOKIES AND TRACKING

TravelMate does not use cookies, advertising identifiers, or any cross-app tracking technology. We do not display advertisements.

9. YOUR RIGHTS UNDER AUSTRALIAN LAW

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles you have the right to access, correct, and request deletion of personal information we hold about you.

To make a request, contact support@mtesolutions.online. We will respond within 30 days. You may also withdraw consent for location sharing at any time through Settings.

10. CHILDREN'S PRIVACY

TravelMate is not directed at children under the age of 15. We do not knowingly collect personal information from children under 15.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we do, we will update the last updated date at the top of this document and, where practicable, notify you within the App.

12. CONTACT US

If you have any questions, concerns or complaints about this Privacy Policy or the way we handle your personal information, please contact:

MTE Solutions  ·  Email: support@mtesolutions.online

1. ACCEPTANCE OF TERMS

By downloading, installing or using the TravelMate application ('the App') you agree to be bound by these Terms of Service ('Terms'). If you do not agree to these Terms, do not use the App.

These Terms form a legally binding agreement between you and MTE Solutions.

2. ELIGIBILITY

You must be at least 15 years of age to use TravelMate. If you are under 18, you must have the consent of a parent or legal guardian.

The App is currently available only in Australia.

3. YOUR ACCOUNT

• • You are responsible for maintaining the security of your account credentials.
• • You must not share your account with others.
• • You must provide accurate information when registering.
• • You must notify us immediately at support@mtesolutions.online if you suspect unauthorised access to your account.
• • We reserve the right to suspend or terminate accounts that violate these Terms.

4. ACCEPTABLE USE

You agree to use TravelMate only for lawful purposes and in accordance with these Terms. You must not:

• • Use the App in any way that violates Australian law or Western Australian law.
• • Send abusive, threatening, defamatory, obscene or harassing messages through the chat feature.
• • Share another person's location without their knowledge or consent.
• • Attempt to reverse-engineer, decompile, or tamper with the App or its servers.
• • Use the App to track individuals without their consent.
• • Attempt to gain unauthorised access to any server, database or account.
• • Transmit malware, viruses or any harmful code through the App.

5. LOCATION SHARING CONSENT

Location sharing is entirely opt-in. You must affirmatively consent before your GPS position is transmitted to our servers or shared with group members. You may withdraw consent at any time in Settings.

You must not use TravelMate to track another person's location without their free, informed and ongoing consent.

6. SAFETY WARNING

TravelMate is a convenience tool and must not be relied upon as your sole navigation or safety system.

• • Do not operate the App while driving.
• • GPS accuracy may vary depending on your device, signal conditions and environment.
• • Fridge temperature monitoring is provided for convenience only.
• • Network connectivity cannot be guaranteed.

7. INTELLECTUAL PROPERTY

All intellectual property rights in the App, including software code, design, trademarks and content, are owned by or licensed to MTE Solutions.

You are granted a limited, non-exclusive, non-transferable, revocable licence to use the App on your personal Android device solely for your personal, non-commercial purposes in accordance with these Terms.

8. DISCLAIMERS AND LIMITATION OF LIABILITY

To the maximum extent permitted by Australian law, the App is provided 'as is' and 'as available' without warranties of any kind.

Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot be excluded under the Australian Consumer Law.

9. THIRD-PARTY SERVICES

TravelMate may use third-party services such as Google Maps SDK for Android and Google Play Services. Their own terms and privacy policies also apply.

10. TERMINATION

You may stop using the App at any time. We may suspend or terminate your access to the App if you breach these Terms or if we decide to discontinue the service.

11. CHANGES TO THESE TERMS

We may update these Terms from time to time. Continued use of the App after updated Terms are posted constitutes acceptance of the new Terms.

12. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia. Any dispute arising from these Terms will be subject to the exclusive jurisdiction of the courts of Western Australia.

13. CONTACT

For questions about these Terms:

MTE Solutions  ·  Email: support@mtesolutions.online